Terms & Conditions

1. About these terms

These terms apply to your use of this website and to enquiries made through it. They do not replace the client service agreement signed by clients before services begin — where the two differ, the signed agreement prevails.

PickPackFlow Ltd is registered in England and Wales (Company No. 14892015) at Unit 4, Magna Park Distribution Hub, Lutterworth, Leicestershire, LE17 4XN. VAT Registration: GB 421 8902 44.

2. Use of this website

This website is provided for general information. While we take care to keep it accurate, service descriptions, transit times, lead times and operational figures are indicative and do not form an offer or a contractual commitment.

You agree not to use this website in any way that is unlawful, or that could damage, disable or impair it.

3. Quotations and pricing

Quotations are based on the information supplied at the time of enquiry, including order volumes, product dimensions, weights and handling requirements. If the actual profile differs materially from the information provided, rates may be revised, and we will discuss this with you before applying any change.

Unless stated otherwise, quotations exclude VAT, carriage, duties, taxes, packaging materials and any per-unit preparation work. Carrier surcharges, including seasonal peak surcharges, are passed through at cost.

4. Provision of services

We will provide the services with reasonable skill and care and in accordance with the service levels set out in the client service agreement.

Service levels such as the same-day dispatch cut-off apply on working days, are subject to stock being available and correctly booked in, and exclude circumstances outside our reasonable control.

5. Client responsibilities

To allow us to perform the services, the client is responsible for:

• Providing accurate product data, including barcodes, dimensions, weights and any handling or hazard requirements.
• Ensuring goods are lawful to store, handle and ship, and are correctly labelled and compliant with applicable regulations.
• Giving advance notice of inbound deliveries and supplying the associated documentation.
• Maintaining the accuracy of connected sales channels and notifying us of changes to the catalogue.
• Paying invoices in accordance with the agreed payment terms.

6. Goods we will not accept

We do not accept goods that are illegal, perishable without prior agreement, live, or that require licensing we do not hold. Dangerous goods, age-restricted items and temperature-controlled products may only be stored or shipped where agreed in writing in advance.

7. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be limited.

Subject to that, our liability for loss of or damage to goods is limited as set out in the client service agreement and is covered by our goods-in-trust insurance, the limit of which is confirmed in writing during onboarding.

We are not liable for indirect or consequential loss, including loss of profit, loss of sales, or loss of anticipated savings.

Freight services may be provided subject to standard trading conditions applicable to that mode of transport, which will be identified in the relevant quotation.

8. Claims

Any claim for shortage, loss or damage must be notified to us promptly and in any event within the time limits set out in the client service agreement, so that we can investigate while the evidence is still available and, where appropriate, pursue a claim against a carrier.

9. Termination and release of stock

Either party may terminate by giving the notice period stated in the client service agreement. On termination, and once all sums properly due have been settled, we will pick, palletise and release the client's stock either to their own transport or, if requested, through our freight service, charged at the agreed rates.

10. Data protection

Each party will comply with applicable data protection law. Where we process personal data on a client's behalf we do so as processor under a written data processing agreement. Further detail is set out in our privacy policy.

11. Governing law

These terms and any dispute arising out of them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

12. Changes to these terms

We may update these terms from time to time. The version published on this page at the time of your enquiry is the version that applies to it.