Supervisor reviewing dispatch performance on the warehouse floor

Why choose us

Why brands move their fulfilment to PickPackFlow

Name: PickPackFlow
Address: GB
Telephone: +44 7386 578930
Price range: ££

Choosing a 3PL is mostly a bet on how someone else runs a warehouse you will rarely visit. Here is what we do differently, and how you can check that we are doing it.

Every 3PL says the same six things

Accurate. Scalable. Reliable. Transparent. Partner not supplier. Technology-driven. The words are free, which is why every provider uses them, and why they help you almost not at all when you are choosing between three quotes.

What actually separates fulfilment operations is narrower and more boring: whether stock is barcoded, whether picks are scanned, whether the cut-off holds in December, whether someone answers when it does not, and whether the invoice matches the quote.

Those are the things this page is about. Each claim below is one you can test — during onboarding, in your first peak, or by asking us for the figures.

The Three Foundations

Built around three verifiable commitments

Choosing a 3PL shouldn't be guesswork. We've built our entire business around three core pillars that solve the industry's biggest failure modes: hidden costs, silent problems, and unmeasured claims.

Pillar 01 · Commercial Clarity

Transparent, True-Cost Pricing

Fulfilment pricing designed so the first monthly invoice matches the initial proposal. Every fee is named up front, with clear volumetrics and transparent carrier pass-throughs.

Size your true costs with our calculator

Our Standard: Published rates for pick & pack, extra units and storage, with postage and packaging agreed before work begins — and zero hidden intake, peak, or account admin penalties.

Pricing that survives contact with the invoice

A base fee per order set by your monthly volume, from £1.00 down to £0.80, plus £0.10 per extra unit and storage by the cubic foot or pallet — all published on our pricing page. Postage, packaging and anything non-standard are agreed in writing before work begins.

Ask us: which of my orders would attract a surcharge?

No hidden intake, admin, or exit traps

No setup fees disguised as onboarding consulting, no monthly management overheads, and clear exit terms agreed in writing from day one so stock release is predictable and painless.

Ask us: what does it cost to release our stock if we ever outgrow you?

Pillar 02 · Operational Ownership

Proactive & Accountable Fulfilment

One accountable team and a named manager who knows your catalogue. When exceptions happen, we report them with a solution before you or your customer ever need to ask.

Review our escalation and exception workflow

Our Standard: Daily 12:00 exception reporting and direct phone/Slack contact with the supervisors running the floor.

You get a person, not a portal

A named account manager who knows your catalogue, your seasonality and your packing spec. Escalation is a direct phone call or message. Nobody has to explain their operation from scratch to a new agent each time.

Ask us: who will I be speaking to, and what else do they look after?

Exceptions come to you before you ask

Short stock, failed address lookups, damaged inbound and held orders are reported daily by 12:00. You find out while there is still a decision to make, rather than when an angry customer asks where their parcel is.

Ask us: what is in today's exception report?

Freight and fulfilment under one roof

The team booking your container is the team unloading it. Most delays and disputed counts happen in the handover between a forwarder and a warehouse — removing that handover removes the failure point.

Ask us: who is accountable if a container arrives short?

Pillar 03 · Auditable SLAs

Performance You Can Measure

Hard operational commitments, contract-backed SLAs, and barcode scan-verification on every touchpoint so performance is proven, not promised.

Inspect our service levels & guarantees

Our Standard: 21:00 same-day cut-off that holds in peak, mandatory barcode scan-lock at pack benches, and rolling cycle counts.

Scan verification is mandatory, not aspirational

Location and item are scanned at pick and reconciled at pack. The label will not print on an order that does not match. Plenty of operations run partly on memory and paper pick lists — ask any provider whether a mispick can physically reach the carrier, and listen carefully to the answer.

Ask us: what is your mispick rate this quarter?

The cut-off holds through peak

A 21:00 same-day dispatch cut-off is easy in June. We plan Q4 capacity, staffing and carrier allocation months ahead against each client's forecast, so the commitment does not quietly become next-day in November.

Ask us: what happened to your dispatch times last Black Friday?

An honest comparison

What to compare when you are reading three quotes

This is the checklist we would use if we were the ones choosing a provider. Take it to our competitors as well — a good operation will not mind the questions.

What to look at	Common in the market	How we run it
Pick verification	Paper pick lists, spot checks after packing	Barcode scan at pick and pack; label blocked on mismatch
Stock counting	One annual count, corrected in bulk	Rolling cycle counts weighted by how fast a line moves
Account contact	Shared inbox or ticket queue	Named account manager, direct line, knows your catalogue
Peak capacity	Best efforts, cut-off quietly slips	Forecast-based capacity and staffing agreed months ahead
Pricing clarity	Headline rate, surcharges discovered later	Published rate card; postage and extras agreed before work begins
Inbound freight	Separate forwarder, split accountability	Booked, devanned and put away by one team on one set of paperwork
Exception handling	You notice, then you chase	Daily exception report with a decision required, not just a notice

Our commitments

What we hold ourselves to

Written into the service agreement rather than the sales deck, and reported on every month.

21:00

Same-day dispatch cut-off

Orders received before 21:00 on a working day leave the same day, subject to stock availability.

Every line

Scan-verified at pick and pack

A mismatch stops the bench before a label prints. Your accuracy figure is measured on your own lines picked and reported to you monthly, rather than advertised as a headline number here.

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