What it is like to hand over dispatch
Feedback from brands who moved their fulfilment to PickPackFlow — covering onboarding, peak season, and measurable operational improvements.
We moved three thousand five hundred SKUs across in a fortnight and did not miss a single dispatch day. The part we did not expect was how much quieter the support inbox went afterwards — most of what we thought were customer complaints turned out to be packing and labelling errors by our previous provider.
Migrated 3,500 SKUs with zero missed dispatch days
Marcus Sterling
Founder & CEO · Vanguard Apparel UK
Across sectors, volumes and seasons
Different catalogues, different problems. The pattern that repeats is what stops being a daily worry.
Peak used to be the month everything broke. Last November was the first one we actually enjoyed watching, because the 15:00 cut-off held every single day without a hitch.
100% SLA cut-off maintained across Black Friday peak
Elena Rostova
Head of Operations · Kuro Botanicals
The prep team knows the marketplace rules better than we do. Our intake rejections at the Amazon fulfilment centre went from routine penalties to zero, which had previously seemed impossible.
Amazon intake rejections reduced from 4.2% to 0.0%
David Vance
Director of eCommerce · Nordic Living Goods
What sold it was the daily exception report. Every previous 3PL let us find problems ourselves. Here they arrive by email before midday with clear photos and an actual decision to make.
Daily exception reporting delivered before 12:00
Rachel Thornton
Supply Chain Lead · Audiosmith Tech
Having ocean freight devanning and domestic fulfilment in the same building removed an entire recurring dispute from our business. One team takes responsibility from port collection to doorstep.
One accountable partner across container freight and pick/pack
James Callister
Managing Director · Summit Endurance Gear
Our monthly subscription boxes go out on one single day, and that day used to consume our whole team. Now PickPackFlow stages, kits, and manifests 4,000 custom boxes in 48 hours flawlessly.
4,000 multi-item subscription boxes kitted in 48 hours
Sophie Chen
Co-Founder & COO · Matcha Club UK
The onboarding was more thorough than we wanted at the time and exactly as thorough as we needed. They audited our barcode quality up front, and that discipline has kept inventory shrinkage below 0.02%.
Inventory shrinkage maintained at <0.02%
Arjun Patel
Founder · Revive Nutrition
What clients experience in their first 90 days
The operational patterns that come up repeatedly across quarterly reviews after transitioning to PickPackFlow.
Evenings back
Dispatch stops being something the founding team personally handles.
Fewer support tickets
Wrong-item and missing-item tickets drop once picks are scan-verified.
Accurate stock figures
Continuous cycle counting closes the gap between the shop and the shelf.
A calm December
Capacity and carrier volume booked in summer rather than improvised in winter.
Want to talk to a client directly? Ask during your site visit — we will put you in touch with a brand at a similar stage. See why brands choose us for the questions worth asking them, and the operations page for the service levels they are holding us to.
Be the next one who stops thinking about dispatch.
Send your order volumes and SKU count. We will come back with a costed plan and a realistic go-live date.